Retail & Resale Operations
For thrift, resale, ReStore, and social-enterprise retail: donation intake, pricing, store operations, staffing, and online resale.
Donation Intake Grading
Runs donated-goods intake for a thrift/resale operation: drop-off and pickup scheduling and logistics, sorting and quality grading, sell/recycle/discard triage, and at-donation receipt issuance. Use for 'set up a donation drop-off process,' 'grade incoming donations,' 'reduce discard rate.' Does not cover tax valuation/Form 8283 (nonprofit-in-kind-gift-acceptance) or shelf pricing (nonprofit-retail-pricing-merchandising).
In Kind Gift Acceptance
Handles donor-side tax receipting/valuation for non-cash gifts: IRS Form 8283, qualified appraisals over $5,000, gift acceptance policy for accepting/declining in-kind donations. Use for 'donor wants a receipt for a car/stock/art,' 'do we need an appraisal,' 'write our gift acceptance policy.' Physical intake/grading of resale goods is nonprofit-donation-intake-grading.
Online Resale
Runs multi-channel online resale of high-value donated items through marketplaces (ShopGoodwill, eBay-style auctions): identifying/photographing items, writing listings, shipping logistics, online customer service. Use for 'list this on ShopGoodwill,' 'set up our eBay auction workflow,' 'handle online resale shipping.' In-store pricing/floor merchandising lives in nonprofit-retail-pricing-merchandising.
Retail Pricing Merchandising
Sets pricing strategy for used/donated goods, plans store floor layout, seasonal category rotation, and visual merchandising/display for a thrift or resale store. Use for 'price our donated inventory,' 'redesign the store floor plan,' 'plan a seasonal color-tag rotation.' Online marketplace listing/pricing lives in nonprofit-online-resale.
Retail Staffing
Designs the paid-plus-volunteer staffing model for a resale storefront: shift scheduling, retail-specific training, and floor role design. Use for 'schedule our store shifts,' 'train new thrift-store staff and volunteers,' 'design register/floor role coverage.' General hiring/personnel policy is nonprofit-hr; general volunteer program design is nonprofit-volunteer-management.
Retail Store Operations
Runs resale-store floor procedures: point-of-sale/inventory systems, cash handling and reconciliation, loss prevention/shrinkage control, opening/closing procedures. Use for 'set up our POS,' 'design a daily cash reconciliation process,' 'reduce shrinkage.' Org-wide control policy lives in nonprofit-financial-controls; this implements it on the floor.